Terms of Use

Article 1. Application of Terms

1. These Terms of Use ("Terms") apply to all users of the SORA Portal ("Portal"), a real estate information and introduction platform for foreign nationals purchasing property in Japan, operated by SORA Co., Ltd. ("SORA"). Users must agree to these Terms before using the Portal.

2. Any notices or supplemental terms posted by SORA on the Portal form part of these Terms. Where supplemental terms apply to a specific service, those terms take precedence in the event of a conflict.

3. SORA deems a user to have agreed to these Terms upon using the Portal.

Article 2. Services

1. The Portal provides property information and support services to help foreign nationals explore and purchase real estate in Japan, including property search and listings, the Find Agent introduction service, Property Concierge support, AI-powered tools, educational guides, and contact forms. SORA may add, change, or discontinue any service at any time.

2. The Portal is an information and introduction platform. It is not a real estate broker, law firm, tax adviser, financial adviser, or immigration service. Nothing on the Portal constitutes professional advice. Users should seek independent professional advice before making any property purchase decision.

Article 3. Property Information

1. All property listings and related information on the Portal are provided for reference only. They are not offers to sell, guarantees of availability, or commitments to any particular price or terms. Property availability, prices, specifications, photographs, and floor plans may change at any time without notice.

2. For properties under construction or offered on a pre-sale basis, specifications and completion dates are set by the developer and are not guaranteed by SORA. Users are encouraged to inspect any property and seek independent professional advice before making a purchase decision.

Article 4. Find Agent

1. Find Agent is an introduction service through which SORA connects users with licensed Japanese real estate agents. SORA does not carry out brokerage activities itself through this service, and its role is limited to making the introduction.

2. Any brokerage agreement, commission arrangement, or purchase contract is solely between the user and the agent. SORA is not a party to those agreements and accepts no responsibility for the agent's conduct or the outcome of any transaction. Users should verify an agent's current licence with the relevant prefectural authority before entering into any agreement.

Article 5. Property Concierge

1. Property Concierge is a support service through which SORA's team helps users identify suitable listings, coordinate inquiries, arrange viewings, and communicate with agents and developers. Concierge support is practical guidance only and does not constitute legal, tax, financial, or immigration advice.

2. SORA does not guarantee that a user will find a suitable property or complete a successful purchase. Users attend property viewings at their own risk.

Article 6. AI Services

1. SORA may offer AI-powered features, including property recommendations, chat assistance, and automated summaries. These features are provided for reference only and do not constitute legal, tax, financial, or immigration advice. AI-generated content may contain errors; users should independently verify any AI-generated output before acting on it.

2. AI features may be changed or withdrawn at any time and may be powered by third-party platforms. Where third-party terms apply, SORA will indicate this at the point of use.

Article 7. Prohibited Acts

1. When using the Portal, users must not engage in any of the following:

• (1) Using the Portal for any unlawful purpose;
• (2) Providing false or misleading information, or impersonating any person or entity;
• (3) Infringing the intellectual property rights, privacy, or other rights of SORA or any third party;
• (4) Using automated tools to collect data from the Portal without SORA's prior written consent;
• (5) Attempting to gain unauthorised access to any part of the Portal;
• (6) Uploading or transmitting viruses or malicious code;
• (7) Using the Portal for unsolicited commercial solicitation without SORA's consent;
• (8) Any other act that SORA reasonably considers inappropriate.

2. If any act in the preceding paragraph causes damage to SORA or any third party, the user shall bear full responsibility and shall hold SORA harmless from any resulting damage.

3. SORA may suspend or terminate a user's access to the Portal without prior notice if it reasonably determines that the user has engaged in any prohibited act.

Article 8. Exclusion of Antisocial Forces

1. Users represent and warrant that they are not, and will not become, a crime syndicate, crime syndicate member, associate member of a crime syndicate, corporate racketeer (sokaiya), or other antisocial force. Users must not use an antisocial force to obtain unlawful advantage or harm any third party, or otherwise provide funds or benefits to an antisocial force.

2. Users must not, directly or through a third party, make violent or unreasonable demands, make threats or engage in violent conduct, or spread false information or use fraud to damage SORA's reputation or obstruct its business.

3. If SORA determines that a user is in breach of this Article, SORA may immediately suspend or terminate the user's access to the Portal without prior notice.

Article 9. Copyright

1. Users must not use any content provided on the Portal beyond the scope of personal, non-commercial use permitted by applicable copyright law, without SORA's prior consent. In the event of a dispute arising from a violation of this Article, the user shall resolve it at their own responsibility and expense, and shall ensure that no damage is caused to SORA or any third party.

2. Inquiries submitted through the Portal may be used by SORA solely to respond to and process the user's request.

Article 10. Disclaimer

1. SORA does not investigate or guarantee the licensing, qualifications, or business conditions of agents and other third-party service providers accessible through the Portal.

2. SORA provides no guarantee as to the accuracy, completeness, or currency of listing information or any other content published on the Portal, including information relating to legal requirements, taxation, visa rules, and company registration. SORA shall not be liable for any loss or damage arising from reliance on such information unless such loss or damage is directly attributable to SORA.

3. SORA shall have no liability for any loss arising from temporary suspension of the Portal due to maintenance, natural disaster, or equipment failure; or from any act or omission of an agent or third-party service provider; or from reliance on AI-generated content; unless such loss is directly attributable to SORA.

4. SORA shall have no liability for any dispute arising between a user and any third party in connection with use of the Portal, unless directly attributable to SORA.

Article 11. Amendment and Suspension

1. SORA may amend these Terms at any time by posting the revised Terms on the Portal. Users who continue to use the Portal after an amendment is posted are deemed to have agreed to the revised Terms.

2. SORA may temporarily suspend the Portal without prior notice for maintenance, system updates, emergencies, or other necessary circumstances.

3. SORA may suspend or terminate a user's access to the Portal without prior notice if the user violates these Terms or if SORA otherwise considers it necessary.

Article 12. Personal Information

The handling of personal information on the Portal is governed by SORA's Privacy Policy, available at https://realestatejapan.jp/privacy-policy, which forms part of these Terms.

Article 13. Governing Law and Jurisdiction

These Terms are governed by the laws of Japan. Any dispute relating to these Terms shall be submitted exclusively to the Osaka District Court or the Osaka Summary Court as the court of first instance.

Supplementary Provisions

These Terms shall take effect on 26 June 2026.

SORA Co., Ltd.

10F, RE-021, 1-16-8 Kyomachibori, Nishi ward, Osaka, Japan 550-0003

customer@sora-jp.net

https://www.sora-jp.net/